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Our Returns Policy

Firstly, if you need to consider returns and refunds then you have likely ordered a product from me, so I owe you a big "thank you!"

If you are dissatisfied with a product I will do my very best to quickly correct the problem.  I will gladly replace or exchange the item or refund the amount you paid.  You may return items that are unsatisfactory within 14 days, providing they are unused and in the original packaging. Return costs are payable by the customer and I recommend that a signed for or tracked service is used just to make sure there are no issues with the return arriving back to us - of course this is up to you, we can only recommend :) 

 

Please contact me to arrange a return, email sarah@thatrebelhouse.co.uk. A returns form and returns address will be provided.

Lampshades:  The size and shape details of each shade are provided on their product pages, but do get in touch if you would like additional information before ordering.  Email sarah@thatrebelhouse.co.uk and I will be more than happy to help you select the right shade for your space - feel free to ask anything about size, shape or colour before you order.  Before returning a lampshade, please make sure you contact us so we can advise you on safely packaging the return.

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