Firstly, if you need to consider returns and refunds then you have likely ordered a product from us, so we owe you a big "thank you!"
If you are dissatisfied with a product we will do our very best to quickly correct the problem. We will gladly replace or exchange the item or refund the amount you paid. You may return items that are unsatisfactory within 14 days, providing they are unused and in the original packaging. Return costs are payable by the customer and we recommend that a signed for or tracked service is used just to make sure they are no issues with the return arriving back to us - of course this is up to you, we can only recommend :)
Please contact us to arrange a return, email firstname.lastname@example.org. A returns form and returns address will be provided.
Lampshades: The size and style page provides detailed information for each of our shades, but do get in touch if you would like additional information before ordering. Email email@example.com and she will be more than happy to help you select the right shade for your space - feel free to ask anything about size, shape or colour before you order. Before returning a lampshade, please make sure you contact us so we can advise you on safely packaging the return.